GuardREC® Compliance offers a variety of filter options to help you retrieve specific recordings for audit purposes. Here's an overview of each filter and what they do:
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Date & Time: Filter recordings based on specific dates and times or use quick filters for common timeframes.
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From/To: Filter recordings based on the caller/sender (From) and receiver (To) identifiers.
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User: Filter recordings based on specific users in your organization.
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User Group: Filter recordings based on specific user groups in your organization.
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Client: Filter recordings based on specific clients.
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Content: Search the content of transcribed audio and other text-based communications.
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Device: Filter recordings involving specific registered devices within your organization.
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Device Type: Filter recordings based on the type of device used.
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Direction: Filter recordings based on their direction (incoming or outgoing).
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Extra info: Search for extra metadata associated with certain types of communication.
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Flags: Filter recordings based on specific flags.
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Info: Filter recordings based on various information attributes.
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Length: Filter recordings based on their duration.
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Record type: Filter recordings based on their type (audio, email, messages).
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Risks: Filter recordings based on associated risks.
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Tags: Filter recordings based on assigned tags.
Click on a filter's name to learn more about it.